Driving Excellence,
  One Part at a Time.

• The customer takes full responsibility for ordering items and all their substitutions whatever was chosen by customers, all information provided regarding the spare parts and substitutions is for customer information only. In case the customer orders a discontinued part, we have a right to supply the OEM substitution part number, no refund will be given if the substitution price will be cheaper.

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• By ordering spare parts or their substitutions customer takes full responsibility for the correctness and suitability of part numbers ordered by the customer - as Motorsote.com does not carry responsibility for the customer's mistakes in part numbers or spare parts ordered by users.

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• We don't guarantee that all ordered parts will be available in stock. Your order might be canceled or partially shipped. For not available items you will get a refund for the item and shipping charges if they apply. In some cases, a refund will be only for the cost of items, because the item could be very light and will not affect the shipping charges, couriers charge minimum criteria of 1 KG.

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• This payment is for the item and shipping cost only. The customer takes full responsibility for any import/duties/taxes/fees (brokerage/admin/airport handling/import) that may be collected by the destination country courier company if they are applicable.

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• By confirming the terms and conditions, you agree and allow us to open and inspect the product, for safety purposes, to prevent damages, some product packaging might be opened and then re-sealed by PartSouq warehouse members.

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• All parts sold by Motorsote have no Manufacturer warranty, indeed Motorsote offers its warranty protection for 3 months (90 days) from the time you receive the product.

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Return

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Motorsote.com parts are returnable provided they have not been installed, used, or damaged and are returned within 10 days of receiving your order. You will lose shipping (actual shipping charges if you received free shipping) and there will be a Restocking Fee of 20% (10$ minimum) on ALL returned parts. Parts returned as used or incomplete, or parts returned to a different address will receive no refund. Parts that are returned as wrong parts or defective are subject to a full restocking fee. Parts returned as wrong part or defective will be subject to the rules above. Installed parts returned as defective or wrong, without prior approval by our staff, will not be refunded. Parts returned after 30 days will not be refunded. No exceptions. Please keep your tracking information send a copy tracking number to info@motorsote.com, this is your proof of return.

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Refund

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Motorsote.com has a right to refund money the same way it has been received. If parts were not available in stock or supplied less quantity - funds will be returned back including shipping charges for each item. Motorsote.com has a right to supply less quantity or cancel the order completely. We do not refund the difference for parts, that were supplied as substitutions and if they are cheaper originally.

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Cancellation policy

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• The customer has a right to cancel an order if the order has not been shipped yet. If the status of the order is showing status "Paid" in this case customer has a right to cancel the order and will receive a full refund without any charges. If the order has been shipped already, you can request the "Return" Please refer to the Return Policy.

• In certain cases, Motorsote.com reserves the right to reject cancelation, if the items are ordered to the "Remote dealer branch" in that case, we cannot cancel the order if any of the items in your order have such items.

 

Shipping Policy

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All shipments are fully covered by insurance. Motorsote.com makes all efforts to ensure that your parcel arrives to you in perfect condition. Motorsote.com will not be held liable for any damages that may occur during shipping to "Freight Forwarders". Motorsote.com shall not be responsible for any late shipments. All shipping dates are given as approximate. Buyer shall not be entitled to charge-backs, reductions of price, or other offsets as a result of late shipment or failure to deliver in the estimated time of delivery. You agree not to refuse ANY shipments for any reason. Refused shipments will be subject to additional shipping charges before replacement items are sent. We ship almost to 180 countries in our list of supply chains. Be informed in some cases, small items might be missing original packing, due to bulk supply from the manufacturer (items like bolts, nuts, bushes, etc...) We deal with such well-known companies as FedEx, TNT, DHL, and our special couriers as Ar Express and Avianca Cargo. In most cases, we dispatch parcels in 1-3 working days, if it's a stock item. Glass(like windshields, and side door glass) items require wooden crates, subject to an extra fee of 50-200 USD depending on the size and destination country.

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Damages

 

All damages or defective items should be informed to our email: info@motorsote.com within 10 days from the time of receiving the package. Otherwise, the Motorsote.com insurance team will not cover the loss.

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Governing Law / Jurisdiction

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The Agreements are subject to the laws of the state of Florida, United States of America, without regard to choice or conflicts of law principles. Further, you and BIZION GROUP LLC agree to the jurisdiction of the United States of America to resolve any dispute, claim, or controversy that relates to or arises in connection with the Agreements.